Role- Desktop Support Engineer
Location- Commerce City, Colorado (or Denver, CO)
Roles & responsibilities:
Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.
Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.
Should be familiar with collaboration tools, meeting room equipment and meeting room checks.
Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
Troubleshooting Windows Profile, printers, shared drives related issues.
Troubleshooting network connectivity issues.
Deploying standard image on desktops and laptops using Endpoint manager/Intune.
To provide 1st line technical support; answering support queries via phone and email.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.
Technical Proficiencies:
To take ownership of user problems and be pro-active when dealing with user issues.
To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.
Respond to inquiries from clients and help them resolve any hardware or software problems.
To escalate more complex calls to the relevant IT Support member.
To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
Pre-build PCs. Good Experience in deskside support
...Job DescriptionProduction AssistantDurahome Painting Plus Join Our Dynamic Team at Durahome Painting Plus as a Production Assistant!Enhance Your Career with Hands-On Experience and Creative Solutions About Durahome Painting Plus:At Durahome Painting Plus, were not...
...Job Title: Estate Manager - Miami, USA We are seeking a highly experienced and detail-oriented Estate Manager to oversee the daily operations... ..., and seasonal property transitions ~Plan and coordinate private events, ensuring seamless execution ~Manage guest...
Description We are offering a long term contract employment opportunity for an experienced Desktop Support Analyst in Phoenix, Arizona. In this role, you will be working with a variety of technologies such as Android Development, Cisco Technologies, Citrix Technologies,...
...Position: Video Editor (Equity-Based) Location: Remote Category: Flexible, Part-time (20 hours) to Full-time (40 hours) Compensation: Fair Market Value, Equity-Based Compensation Model Welcome to the forefront of transformational change. At SOULCHI, we are...
Job Title: Remote Data Entry Clerk Compensation: $40/hour Job Type: Full-time / Part-time (Flexible Hours) Location: Remote Job Summary: We are seeking a detail... ...organizational and typing skills. Work Requirements: Access to a reliable computer...