Job Description

🌍 Customer Success Manager – Cloudflare Integration | Dubai, UAE

Location : Dubai, UAE (Relocation supported for regional candidates)
Team : Cloudflare Integration & Cybersecurity Services
Reports to : Director of Cloudflare & Cybersecurity
Seniority Level : Mid-Level
Employment Type : Full-Time

🧩 About the Role

Brixio is seeking a  Customer Success Manager (CSM)to drive our Cloudflare service delivery and client success across the Middle East. Based in  Dubai (or relocating from the region), this is a highly-visible, client-facing role for someone who can confidently manage enterprise accounts, align technical delivery with business needs, and drive value throughout the post-sales lifecycle.

You will be the  primary point of contact for new and strategic accounts — responsible for  onboarding, project coordination, renewals, and day-to-day client relationships . The role offers autonomy, impact, and growth within a fast-moving international environment.

Requirements

🛠️ Key Responsibilities

• Customer Onboarding & Planning

  • Lead and structure the onboarding process for Cloudflare services.
  • Create and maintain customer success plans with measurable KPIs.

• Primary Client Interface

  • Serve as the go-to contact for all client communications and service requests.
  • Own the customer relationship, escalate issues when needed, and ensure client satisfaction.

• Project & Resource Coordination

  • Collaborate with our technical and delivery teams across Brixio’s global offices.
  • Ensure clear communication, deadlines, and successful implementation of services.

• Insights, Reporting & QBRs

  • Drive performance reviews, ROI metrics, and regular reporting (including QBRs).
  • Provide proactive recommendations based on usage, risk, and future opportunities.

• Retention & Growth

  • Own MRR and renewal targets; support upsell/cross-sell strategies with the account team.
  • Actively mitigate churn and ensure high customer health scores.

🎯 Who We're Looking For

Required Profile

• Location :

  • Already in  Dubai OR
  • Open to relocating (must have prior  Middle East experience with enterprise clients)

Experience

• 7–10 years in customer-facing roles (CSM, TAM, Post-sales, or CX) in cloud, cybersecurity, or networking
• Background at  Cisco, Fortinet, Palo Alto, Cloudflare , or strong channel partners/MSPs
• Has managed demanding enterprise accounts (e.g., banking, telecom, public sector)
• Proven ability to drive software adoption, retention, and client success

Skills

• Strong understanding of  Cloudflare solutions (WAF, CDN, ZTNA, SASE/SSE)

• Confident in leading QBRs, managing stakeholders, and resolving service issues

• Fluent in  English and Arabic

• Comfortable with KPIs tied to MRR, and ARR growth

Benefits

💡 Why Join Brixio

• Strategic Cloudflare partner across EMEA
• Agile company with global talent and local delivery power
• High-impact role with visibility across strategic accounts
• Opportunity to grow into regional leadership or technical advisory roles
• Based in  Dubai – tax-free, diverse, and tech-driven

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