At Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.
Rad AI has secured over $140M in funding, including a recently oversubscribed $60M Series C round led by Transformation Capital, bringing our valuation to $525M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—all backing our mission to empower physicians with cutting-edge AI.
Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health.
Recognized as one of the most promising healthcare AI companies by CB Insights and AuntMinnie, and ranked by Deloitte as the 19th fastest-growing company in North America, we are building AI-powered solutions that make a real impact.
If you’re ready to shape the future of healthcare, we’d love to have you on our team!
Why Join Us:
We are seeking an experienced and dynamic Customer Success Manager to join our small but growing team. In this high-visibility role, you’ll deliver unmatched service and attention to our rapidly expanding customer base of radiology groups and hospital systems—helping drive success at the forefront of generative AI-driven healthcare innovation.
The ideal candidate has a proven track record of driving customer adoption, retention, and expansion within high-growth healthcare AI and SaaS companies. This role will be responsible for building strong relationships with customers, ensuring successful onboarding and implementation, proactively addressing customer needs, fostering cross-functional collaboration to maximize customer value, and turning customers into enthusiastic advocates.
What You'll Be Doing:
Serve as a trusted advisor to Rad AI’s customers through the entire post-sale lifecycle including onboarding, product adoption, and renewal
Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback
Become the trusted partner for the customer on use-case and product functionality. Represent the voice of the customer to our Product and Machine Learning teams
Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists
Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice
Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement
Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value
Take an active role in building out a world class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service
Who We're Looking For:
At least 3+ years of relevant customer success, project management, professional services, or similar client facing experience, preferably within a healthcare environment
Excellent people/relationship management, coaching, and communication skills with the ability to influence others
Bachelor’s degree or above
Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation
Practical working knowledge of SaaS solutions, implementations, and technical concepts
Eagerness to continuously learn, adapt, improve, and help others do so in a fast paced, ever changing environment
Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals
Availability to work Eastern or Central time zone business hours
This Would Be Nice To Have:
Experience in a high-growth startup environment
Demonstrated record of identifying expansion and cross-sell opportunities
Knowledge of the healthcare industry and AI technology
Prior professional consulting or healthcare software implementation experience
Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!
Rad AI offers a variety of benefits, including:
Comprehensive Medical, Dental, Vision & Life insurance
HSA (with employer match), FSA, & DCFSA
401(k)
11 Paid Company Holidays
Location Flexibility (Remote-first company!)
Flexible PTO policy
Annual company-wide offsite
Periodic team offsites
Annual equipment stipend
At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @ radai.com or no-reply@ashbyhq.com.
$100K – $120K • Offers Equity
The pay range at Rad AI is dependent upon a variety of factors such as years of experience, training, geographic location, and demands of the current market. That means that in some circumstances, the actual salary could fall outside of the above. The estimated range listed is subject to change and may be modified in the future.
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