IT Support Technician Job at Mondo, Pennsylvania

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  • Mondo
  • Pennsylvania

Job Description

Apply now: IT Site Support Technician, location is Hybrid (Austin, TX). The start date is March 4th, 2025, for this 6-month contract-to-hire position.

Job Title: IT Site Support Technician
Location-Type: Hybrid (Austin, TX – must be within 30 minutes of the office)
Start Date Is: March 4th, 2025
Duration: 6-month contract-to-hire
Compensation Range: $24-27

Job Description:
Provide IT site support for vet clinic expansions, including ticket resolution, hardware setup, and network troubleshooting.

Day-to-Day Responsibilities:

  • Support vet clinic IT infrastructure, including deployments and setup of new locations.

  • Manage and triage support tickets via ServiceNow.

  • Ensure SLA compliance and resolution of technical issues.

  • Travel to vet clinics 1x/week in Dallas and 1-2x/week in Austin.

  • Assist with networking, Windows, iOS devices, and hardware replacements.

  • Provide excellent customer service and resolve technical issues efficiently.

Requirements:

  • Must-Haves:

    • At least 21 years old (for rental car purposes).

    • 1-5 years of IT support experience.

    • Strong customer service skills and ability to handle dissatisfied customers.

    • Basic Tier 1 Helpdesk support experience.

    • Experience with Windows OS, iOS devices (iPads), and Client printers.

    • General networking knowledge and hardware troubleshooting experience.

    • Willingness to travel (1 week per month for extended trips).

  • Nice-to-Haves:

    • A Certification.

    • Healthcare industry experience.

Job Tags

Contract work,

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