Job Description
At Houston Methodist, the Network Engineer I position is responsible for assisting in the installation, testing, analysis and ongoing support of basic elements of the network facilities (including power, communications machinery, software, lines, modems, and terminals), to ensure stable network performance. Monitors systems for network status, alerting management of network failures or degradation, and assisting in performing corrective action. Troubleshoots networking and operating systems problems, providing technical assistance and resolution. Understands and applies the fundamental concepts, practices and procedures relating to network technologies.
Requirements:
PEOPLE ESSENTIAL FUNCTIONS
- Communicates (oral and written) effectively with customers, vendors, colleagues, and management about services, system availability, and information.
- Partners with other technical support personnel or vendors in the management and support of Houston Methodist systems.
- Support ITIL processes and conforms to applicable policies and procedures.
SERVICE ESSENTIAL FUNCTIONS - Assists with the administration and maintenance of the access layer network and/or telecommunication systems.
- Under supervision of department management, assists in complex LAN/WAN or Voice integrations including some Data Center, WiFi, distribution layer and other complex communication technologies.
- Identifies, clarifies and resolves issues and risks, escalating as appropriate.
QUALITY/SAFETY ESSENTIAL FUNCTIONS - Assists in the maintenance of all IDF/MDF closets including but not limited to UPS', Cabling, etc.
- Assists in quality control testing, policy implementation, and training of end users on communication channels as needed. (i.e. VPN, WebEx, phones, etc)
- Assists with updating and maintaining drawings, monitoring systems, and documentation where applicable.
FINANCE ESSENTIAL FUNCTIONS - Practices good time management and good assessment in professional decision making. Prepares timely reports for management regarding systems status and activity.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS - Proactively manages own professional development, including the pursuit of higher level certifications through training, seminars, and/or lab work. Completes Individual Development Plan (IDP
- Seeks opportunities to work with more senior engineers to acquire deeper understanding and knowledge of deployed systems and Houston Methodist infrastructure.
- Seeks out innovative technologies or solutions and provides continuous input to team.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications:
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE - One year of experience in networking and telecommunications or technical support. Some healthcare experience preferred.
LICENSES AND CERTIFICATIONS - REQUIRED - CCNA - Certified Cisco Network Associate (CISCO) -- or other Network Associate Certification within 6 months
- Once proof of initial certification requirements are cleared, further tracking of certification is not required
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Solid understanding of subnetting, VLAN's, and address schemas.
- Basic knowledge of networking concepts.
- Basic experience with PCs, servers, Cisco network switches, and VOIP.
- Basic knowledge of routing. (i.e. gateway, subnet mask, RIP, EIGRP, IGRP)
- Basic understanding of DNS, DHCP, and WINS protocols.
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional No
- Other (department approved) Yes
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No
Job Tags
Full time, Work experience placement,