Job Description

Sales Engineer for MSP supporting SMBs

Services include: IT Support and Engineering spanning Systems, Networks, Applications, Cloud and Cyber Security

• Hybrid schedule - office in SW Orlando
• Base Salary range 90k - 115k (based on experience)

Core Responsibilities

• Collaborate with the sales team
• Provide technical expertise and support during the sales cycle
• Meet with clients (onsite, video, phone)
• Identifying clients needs
• Design and present tailored solutions
• Bridge the gap between the technical and sales teams, ensuring client needs are fully understood and met with the appropriate solutions.
• Ensure a smooth handoff to the service delivery team during the transition from from pre-sales to onboarding
• Documentation
• Provide excellent customer service
• Have Fun

Skills & Experience

• Strong understanding of IT infrastructure (networking, servers, virtualization, cloud, firewalls, and backup solutions).
• Tier 3 Advanced Support Skills
• AD management, Server upgrades, MS Exchange support
• O365, Azure, VMware, SQL, DNS, DHCP, etc.
• ConnectWise RMM, PSA, CPQ
• Familiarity with cybersecurity best practices and tools (EDR, MFA, security audits)
• Presentation and communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• 2 years or more experience in managed services
• Stability and proven success in current and previous position(s)
• Customer first mindset

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